Terms and Conditions

Last updated: 24 September 2026

1. About us

This website, notsotypicalfitness.co.uk, is run by Not So Typical Ltd ("we", "us", "our"), trading as Not So Typical Fitness. Company number: 16627942. Registered office: 17 Leveson Crescent, Wolverhampton, WV8 1FG.

You can contact us at rhiannon@notsotypicalfitness.co.uk.

2. Using these terms

These terms apply when you use our website or buy any of our products or services. Please read them before you buy. By placing an order, you agree to these terms.

You must be 18 or over to buy from us.

3. Our products and services

We offer:

• Digital products, such as the Sensory-Safe Strength System and other downloadable guides.

• Subscriptions, such as the Movement Menu.

• Online coaching, including personalised programming, check-ins and messaging support.

Events, speaking and consultancy work are covered by a separate written agreement, which we'll send you before you book.

We work hard to describe everything accurately. If we make a mistake in a description or price, we'll contact you before going ahead with your order.

4. Your health and safety

Our programmes and coaching are for general fitness. They are not medical advice, diagnosis or treatment.

Before starting any new exercise programme, please speak to your GP or another health professional, especially if you have a medical condition, an injury, or are pregnant, or if you've been advised not to exercise.

Please stop exercising and seek medical advice if you feel pain, dizziness, chest discomfort or anything that doesn't feel right. You know your body best, and nothing in our programmes should override that.

Results vary from person to person. We can't guarantee specific outcomes.

5. Prices and payment

All prices are shown in pounds sterling (£). We are not VAT registered.

Payments are processed securely by third-party payment providers. We never see or store your card details.

6. Digital products

Access: Once your payment goes through, you'll get immediate access to your download.

Your statutory 14-day cancellation right: Under UK law, you normally have 14 days to cancel an online purchase. For digital content, this right ends once you've downloaded or accessed it, as long as you agreed to immediate access at checkout.

Our 60-day money-back guarantee: This is in addition to your legal rights. If the Sensory-Safe Strength System doesn't work for you within 60 days of purchase, email rhiannon@notsotypicalfitness.co.uk with "Refund Request" in the subject line, and include your order number if you have it. You don't need to give a reason. We'll refund you within 5–7 working days, and we'll ask you to delete your copy of the materials.

Personal use only: Your purchase gives you a personal, non-transferable licence to use the materials. You can't share, resell, copy or distribute them.

7. Subscriptions and online coaching

Billing: Subscriptions and coaching are billed monthly in advance, starting on the day you sign up, until you cancel.

Your 14-day cooling-off period: You can cancel within 14 days of signing up. If you asked us to start within that period, we may deduct a fair amount for the service you've already received.

Cancelling: After the cooling-off period, you can cancel at any time by giving 2 weeks' notice by email. You'll keep access until the end of your notice period. We don't refund part-months already paid for, except where the law requires it.

Pausing: You can pause online coaching for up to 2 months. Just let us know by email before your next payment date.

Communication: We aim to reply to messages on the same working day where possible. Coaching support isn't an emergency service. If you need urgent medical help, call 999 or NHS 111.

Ending coaching: We may end a coaching arrangement if there's abusive behaviour or repeated non-payment. If we do, we'll refund any payment for time you haven't received.

8. Your legal rights

Nothing in these terms affects your legal rights as a consumer, including your rights under the Consumer Rights Act 2015. For more information, visit Citizens Advice.

9. Intellectual property

Everything on our website and in our products (text, graphics, images, videos, logos and programmes) belongs to us or our licensors. You can't copy, share, sell or reuse it without our written permission.

10. Using our website

Please don't:

• use the website for anything unlawful;

• try to interfere with how the website works;

• copy or reverse-engineer the website or its content;

• upload or send anything harmful or malicious.

11. Our responsibility to you

We're responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We aren't responsible for loss or damage that wasn't foreseeable.

Our products and services are for personal use only. We aren't responsible for any loss of profit, loss of business, business interruption or loss of business opportunity.

Except where the law doesn't allow us to limit it, our total liability to you for any order is limited to the amount you paid for that order.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit.

12. Third-party and affiliate links

Our website includes links to other websites, including affiliate links. If you buy through an affiliate link, we may earn a small commission at no extra cost to you. We only recommend things we genuinely rate, but we aren't responsible for other websites' content, products or policies.

13. Privacy

We take your privacy seriously. Please read our Privacy Policy to see how we collect and use your personal information.

14. Changes to these terms

We may update these terms from time to time. The version on this page when you place your order is the one that applies to that order.

15. Governing law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring legal proceedings in your local courts.

16. Contact us

If you have any questions about these terms, please email rhiannon@notsotypicalfitness.co.uk.