Returns Policy
Returns & Refunds Policy
We hope you love your purchase, but if there’s an issue, we’re here to help.
Returns
We accept returns only for items that are faulty, damaged, or incorrect.
If you receive a defective item, please contact us within 14 days of delivery at info@rhiannoncooper.co.uk with your order number and photos of the issue.
To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.
Refunds
Once we receive and inspect your returned item, we will notify you by email and confirm whether a refund has been approved.
Approved refunds will be processed to your original payment method within 7–10 working days.
We do not offer refunds or exchanges for items ordered in the wrong size or for change of mind. Please check the size guide carefully before placing your order.
Shipping Costs
Buyers are responsible for return shipping costs unless the item is faulty or incorrect.
Original shipping costs are non-refundable.
International Orders
We ship worldwide. Please note that customs duties, taxes, and import fees are the responsibility of the buyer.
Refunds will not be issued for items refused due to unpaid customs fees.
Contact Us
If you have any questions about your order or this policy, please email us at info@rhiannoncooper.co.uk.